Shipping policy

Thank you for shopping at Valmont Elegance. The following terms and conditions outline our delivery processes, estimated arrival times, and shipping guidelines.

Order Processing & Handling All orders are processed and prepared for shipment within 1–3 business days after receiving your order confirmation email. You will receive an automated shipping confirmation email with tracking information as soon as your order has dispatched.

Estimated Delivery Times While most orders arrive sooner, please allow up to a maximum of 3 weeks (15–21 business days) for your delivery to arrive.

Because we source our items internationally to offer competitive global pricing, shipping times can vary depending on custom clearance, local carrier processing, and destination. Setting a maximum 3-week window ensures your order arrives safely even if unexpected carrier delays occur.

  • United States & Canada: Usually faster, but allow up to 3 weeks.

  • European Union (including Greece): Usually faster, but allow up to 3 weeks.

  • Rest of the World (Select Supported Countries): Allow up to 3 weeks.

Please note: Delivery estimates are calculated from the day your package is dispatched. Tracking updates may occasionally pause for a few days while items clear export customs or transition between international carriers.

Shipping Rates Shipping costs for your order are calculated and displayed at checkout. If your order qualifies for a free shipping promotion, it will apply automatically during checkout.

Customs, Import Duties, & Taxes Valmont Elegance is not responsible for any local customs fees, import duties, tariffs, or taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

Tracking Your Order Once your package dispatches, you will receive a tracking code via email. Please allow 48 to 72 hours after receiving the email for the tracking link to activate and display initial scans.

Damaged, Lost, or Missing Packages If your tracking information indicates that your package was delivered but you have not received it, or if your package arrives damaged, please contact us immediately at valmontelegance@gmail.com with your order number. We will review the shipment status with our logistics carriers to help resolve the issue.

Questions & Contact Information If you have any questions about your order status or shipping times, feel free to reach out to our support team at valmontelegance@gmail.com.