Refund policy

No Returns or Refunds Policy

All sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and shipped. Please double-check your order details before completing your purchase.

Damages and Issues Please inspect your order immediately upon reception. If your item is defective, damaged, or if you receive the wrong item, contact us right away at valmontelegance@gmail.com so that we can evaluate the issue and make it right.

European Union 14-Day Right of Withdrawal Notwithstanding the above policy, if merchandise is being shipped to a customer located within the European Union, EU law grants you the right to cancel or return your order within 14 days of receipt for any reason. To be eligible under this statutory EU right, your item must be in the same condition that you received it: unworn or unused, with original tags, and in its original packaging. You will also need to provide your receipt or proof of purchase. To initiate an EU statutory return, contact us at valmontelegance@gmail.com.

If an EU return is approved under these terms, your refund will be automatically processed back to your original payment method within 10 business days.

Contact Us For any questions regarding our policy or issues with your order, please contact us at valmontelegance@gmail.com.

A Quick Warning on "No Refunds" Rules

  • Payment Processors: Visa, Mastercard, and Stripe generally permit "All Sales Final" policies, provided the policy is clear to buyers before checkout.

  • EU Consumer Law: Since your business default is Greece, European law strictly enforces the 14-day cancellation window for EU buyers. The clause included above keeps your store legally compliant while enforcing "No Refunds" for all buyers outside the EU (such as the US).